To be able to provide the best possible care for our pet parents, we do enforce the following policies. 

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We believe these policies act in the best interests of our pet parents as well as the Keeping Tails Wagging team members.

Cancellation & No Shows:

We understand that life happens and sometimes you need to cancel services. Of course, nobody likes to have to pay for a service they did not use. However, we are trying to employ a great staff who love and care for your animals, and sometimes this means you have to pay for a short-notice cancellation. In order to provide the absolute best care to our Clients, keep our team members happy & productive, and ensure our office is operating as efficiently as possible, we have implemented a Cancellation Policy on all appointments.

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In order to best serve your needs, our strict cancellation policies are as follows:

 

Dog Walking Memberships 

• 3 or more dog walking services scheduled per week, on an on going, assumable perpetual basis 

• Clients will experience our flexible cancellation policy.

  • We understand that day-to-day circumstances may cause a last-minute schedule change (sick day, work from home day, weather-related change in schedule) and as long as we are notified by 6 a.m. the day of a scheduled walk, the Client will be credited the service fee for the cancelled visit, less any discounts that were originally applied to that visit.

  • Additional charge may apply for remaining visits that were part of the discount.

  • If the visit is cancelled after 6 a.m., Client will forfeit the service fee.   

  • Day or Time "swapping" subject to handling fee.

Cancelling more than 10 walks in any one month will result in a $10 per-visit-cancelled as retainer fee to keep your membership active and time slot saved or cancellation of membership in cases of multiple subsequent months with the same or more cancellations. To cancel or change membership level please submit cancellation/change notice in our software at least 14 days prior to the first day of the next month to

Non-Member Dog Walking

• 1 walk per day scheduled outside of or not part of a membership in an "as-needed" fashion.

• Once these walks are confirmed, they are final. 

 

 

Pet Sitting and Overnight

• A "one-time series" of subsequent visits, over a predefined period.

  • Example: 3 days or one week

• Cancelled within 14 days of the start date, Client will be responsible for 50% of the invoice for booked/confirmed services.  

• Cancelled within 7 days of the start date, Client will be responsible for 100% of the invoice for booked/confirmed services. 

• These also apply to services that are cut short, for instance, if the Client returns early and cancels remaining services.

• Holiday reservations are non-creditable and non-refundable. Any amount already paid, but owed to the client will be credited to the client's Keeping Tails Wagging account for future service.

• If your dog is not home during your regular appointment or we are sent away at the time of our arrival, the full-service charge will incur.