Policies & Questions
To be able to provide the best possible care for our pet parents, we do enforce the following policies.
We believe these policies act in the best interests of our pet parents as well as the Keeping Tails Wagging team members.
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Minimum Requirements for Visits:
Dogs- 3 visits per day
Dogs-Minimum 2 per day
Cats- Minimum 1 per day
This is for the health and well-being of your pets, and the safety of your home.
People in your house who are not Keeping Tails Wagging Team Members:
To ensure the safety of your pets, home and our team members, we ask that others with home access be brought to our attention before visits begin via email through the pet parent portal.
Failure to comply will result in a breach of contract, as our insurance does not permit such situations.
What will I need during the initial consultation?
The initial consultation is a free, no-obligation meeting that provides the opportunity to ensure that both your pet and our staff are a good fit for each other. During the consultation, we’ll get to know all about your pets and their routine. We will go over the 3 P’s of Pet Sitting: Policies, Pricing and Processes. If you’re ready to schedule services, we’ll do a walk-through of your home so we know where all the important items are, and discuss next steps to ensure you have all the information you need to relax, knowing your pets are in great hands! It would be helpful to have your pets current rabies vaccination records and two copies of entry keys.
Cancellation & No Shows:
We understand that life happens and sometimes you need to cancel services. Of course, nobody likes to have to pay for a service they did not use. However, we are trying to employ a great staff who love and care for your animals, and sometimes this means you have to pay for a short-notice cancellation. In order to provide the absolute best care to our Clients, keep our team members happy & productive, and ensure our office is operating as efficiently as possible, we have implemented a Cancellation Policy on all appointments.
In order to best serve your needs, our strict cancellation policies are as follows:
Overnight Pet Care Pet Sitting & Cat Care is subject to a two-week cancellation period of the full 50% deposit.
Regular Dog Walk and Dog Field Trips can be canceled by 8 PM the night before services are to begin without incurring a charge.
If your dog is not home during your regular appointment or we are sent away at the time of our arrival, the full-service charge will incur.
Why Do We Enforce a Cancellation Policy?
Cancellation policies are put into effect to protect the customer and the business and make sure they are mutually committed to the transaction. It allows the business to be able to adequately and efficiently schedule their staff for services. In the world of pet sitting, sitters can only be in one home at a time, so having these policies in place is particularly important. If a client cancels without much notice, it is very unlikely that we will be able to find another appointment to fill in the slot on their schedule that the client no longer needs. This means our staff will not get paid. By guaranteeing our staff regular appointments and a steady income we are able to attract the best pet care professionals to work for Keeping Tails Wagging.
Cancellation fees are shared between the business and your pet sitter who was counting on the income from the booking. Often times our sitters plan their vacations or family time around client schedules. The fee is strictly enforced to repay our staff for their dedication to their job and to you and your pet. The Client always has the ability to refuse to pay it, however, if that occurs we will no longer accept bookings moving forward. We want Clients who respect us as much as we respect them, their pets and their homes.
Payments must be made before the first visit. Making a payment is easy using our scheduling software. You are able to keep a card on file so you can one click when you recieve your invoice. We also accept checks, PayPal and Venmo.
A non-refundable 50% deposit is required to secure all Holiday Pet Sitting and Overnight Pet Care reservations.
There is a $10 per day surcharge on all major Holiday’s.
New Year's Eve & New Year's Day
Martin Luther King, Jr. Day
George Washington’s Birthday
Christmas Eve & Christmas Day